Privacy Policy

PRIVACY POLICY

Effective Date: May 5, 2026     Last Updated: May 5, 2026

  1. Introduction

Modern Connections (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or purchase services through our locations.

  1. Information We Collect

We may collect the following types of information:

  • Personal Identifiers: Name, address, email address, phone number, and date of birth.
  • Account Information: Service account numbers, carrier account details, and billing information.
  • Transaction Data: Records of services purchased or inquired about.
  • Communications: Records of SMS messages, emails, or calls you have with our team.
  • Device & Usage Data: IP address, browser type, pages visited, and time spent on our website.
  1. How We Collect Information

We collect information:

  • Directly from you when you fill out a form, make a purchase, or contact us.
  • When you opt in to receive SMS or email communications.
  • Automatically through cookies and analytics tools on our website.
  1. How We Use Your Information

We use your information to:

  • Process transactions and service orders.
  • Send appointment reminders, installation confirmations, and account notifications via SMS or email.
  • Assist with number porting, account transfers, and carrier activations.
  • Respond to customer service inquiries.
  • Send promotional offers (only with your consent).
  • Comply with legal obligations.
  1. SMS / Text Message Communications

By providing your mobile number and opting in, you consent to receive SMS messages from Modern Connections, including appointment reminders, service updates, and account notifications.

  • Message frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, reply STOP to any message.
  • To request help, reply HELP or contact us directly.
  • We do not sell or share your phone number with third parties for their marketing purposes.
  1. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Carrier Partners (Spectrum, AT&T, T-Mobile, Frontier) as necessary to process your service orders.
  • Service Providers who assist us in operating our business (e.g., SMS platforms, CRM tools), under confidentiality agreements.
  • Legal Authorities when required by law or to protect our rights.
  1. Cookies & Tracking Technologies

Our website may use cookies to improve your browsing experience and analyze site traffic. You may adjust your browser settings to refuse cookies, though some features may not function properly.

  1. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  1. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us at the information below.

  1. California Privacy Rights (CCPA)

As a California-based business serving California residents, we comply with the California Consumer Privacy Act (CCPA). California residents have the right to:

  • Know what personal information is collected and how it is used.
  • Request deletion of personal information.
  • Opt out of the sale of personal information (we do not sell personal data).
  • Non-discrimination for exercising privacy rights.

To submit a CCPA request, contact us at info.moderncx@gmail.com

  1. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

  1. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

  1. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the updated policy.

  1. Contact Us

Modern Connections

Long Beach, California  |  www.themodernconnect.com

Email: info.moderncx@gmail.com Phone: 562-222-9429